Article in Houston Chronicle entitled “The Good Hands People Make a Fist”, outlines Allstate’s claim strategy. The information about their claims strategy comes from confidential Allstate documents. An outside company created a strategy for Allstate that involved denying, evading and delaying the payment of claims. A quote from the article says it all:
“(The documents) propose a strategy that involves offering low-ball settlements to customers. Those who don’t agree to the initial offer can face protracted legal battles, as Allstate does everything it can to wear down its customers by delaying court cases.”
The Good Hands People indeed.